Platform · Mentions workspace
One list for everything that is said about you
Audits and monitoring runs find content in different places and different formats. The workspace turns all of it into mentions with the same fields, so you can read, sort and decide in one place — and nothing you do here changes the original page.
Updated By Drive Digital Editorial
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Every mention links to its source · Archiving hides, never deletes · AI labels are estimates you confirm
Direct answer
What is the Spy Monk mentions workspace?
The mentions workspace is the single list where every finding from your audits and monitoring runs lands as a normalised mention: source, URL, date, excerpt, language, AI-estimated sentiment, risk and topics. You can filter, search, tag, bookmark, mute, archive, submit a URL yourself, capture a page snapshot or convert a mention into a case.
- One mention per entity and URL: the same page found by an audit and a later run is stored once
- Four statuses — new, reviewed, muted, archived — and up to 20 tags per mention
- Archiving changes what you see in Spy Monk only; the original content is never touched
Why a workspace
From scattered findings to one decision queue
A news story, a search result and a YouTube video have almost nothing in common as data. They arrive from different providers, carry different metadata and update at different speeds. If you had to read them in their native shape, you would spend your time switching tabs rather than deciding what matters.
DRS solves this by normalising. Every finding — from the free audit, from a scheduled monitoring run, or from a URL you submit yourself — becomes a mention with the same fields: the source category, the original URL, the publication date, a title and excerpt, the language, and the AI-estimated sentiment, risk level, risk reason and topics. The workspace is simply the list of those mentions for your workspace, with the filters and actions you need to work through it.
Two design choices make the list trustworthy. First, de-duplication by URL: a mention is stored once per entity and URL, so a story syndicated across several sites or found again by next week's run does not inflate your counts. Second, the source is always one click away: a mention is a pointer to public content, not a copy of it, and you judge the original before acting on the summary.
What you can do
Actions that keep you in control
Everything below is available today. Each action affects your view in Spy Monk; none of them touches the content at its source.
- Available now
Filter and search
Narrow the list by entity, source, sentiment, risk level, status or a free-text search across titles and excerpts. Pages of 25 by default, up to 100.
- Available now
Tag
Add up to 20 short tags per mention — a campaign, a product line, a recurring theme — and filter by them later. Bulk-tag many mentions at once.
- Available now
Bookmark
Mark mentions you want to come back to: a positive story to share, a comment that needs a careful reply next week.
- Available now
Mark as seen, mute or archive
Reviewed means you have looked. Muted keeps a mention out of your way without hiding it. Archived removes it from the default view. All three are reversible and none change the original page.
- Available now
Submit a URL
Found something Spy Monk did not? Paste the link. Spy Monk fetches the page safely, stores it as a mention and preserves a snapshot as evidence.
- Available now
Capture evidence
Take an HTML snapshot of the mention's page, fingerprinted with SHA-256 and time-stamped, before anything about it can change.
- Available now
Convert to a case
Open a case from one or several mentions. The case inherits the links and evidence and carries the issue through the approval pipeline.
- Available now
Correct a sentiment label
AI-estimated sentiment is a starting point. If the classifier misread sarcasm or Hinglish, set the sentiment yourself; the change is recorded.
- Phase 2
Export to CSV
A downloadable export of the filtered list is a small Phase 2 item. Today, audit reports export as PDF, CSV or Excel by plan, and the on-screen list is the working view.
The anatomy of a mention
What every mention carries
The same fields regardless of where the content came from, so lists stay sortable and comparable.
| Field | What it holds | Where it comes from |
|---|---|---|
| Source | News, web search, YouTube, blog or forum, Google reviews, social, app store, a message or URL you submitted, licensed feed | The adapter that found it; categories without a live adapter today are labelled Phase 2 or pending |
| URL and title | The original page, normalised so trackers and fragments do not create duplicates | The source; the URL hash is the de-duplication key |
| Excerpt and language | The relevant passage and its detected language — English, Hindi or mixed | Extracted at capture |
| Published / first seen | When the source says it was published, and when Spy Monk first saw it | Source metadata; Spy Monk timestamp |
| Sentiment, risk, reason, topics | Positive, neutral, negative or mixed; low to critical; a plain-words reason; topic labels | AI-estimated — a language model where configured, otherwise the English and Hindi/Hinglish word-list method — always labelled as an estimate |
| Status, tags, bookmark | New, reviewed, muted or archived; your tags; a bookmark flag | You |
| Evidence and case | Linked snapshots and files; the case it belongs to, if any | Your actions |
Fields follow the SRS §6 mention definition and the shared data contract (packages/shared). Engagement and reach indicators depend on account connectors and are not shown in Phase 1.
A triage routine
Ten minutes that keep a workspace calm
Most mentions need no action at all. A short, regular routine stops the exceptions from being missed.
Start with risk
Filter to high and critical risk first. Read the risk reason, open the source, decide: ignore, watch, or open a case. These are the few that justify attention today.
What you seeWhat you see: the plain-words reason the classifier assigned the level — a threat, an allegation, a possible impersonation.
Then new negatives
Filter to new mentions with negative sentiment. Many are ordinary criticism that deserves a calm reply or an internal fix rather than a case. Mark them reviewed so they stop appearing as new.
What you seeWhat you see: excerpt, language and source side by side, so Hinglish sarcasm is a quick human call.
Mute the noise
Same-name results, irrelevant topics and duplicates the hash could not catch: mute them. If a keyword keeps producing noise, tighten the monitoring project's exclusion keywords.
What you seeMuted mentions stay searchable; nothing is lost.
Bookmark the useful
Positive coverage, a fair comparison, a question you want to answer in your own FAQ: bookmark it. Reputation work is not only about problems.
What you seeBookmarks are a filter of their own.
Open cases deliberately
When a mention needs a response, a correction request or an escalation, convert it into a case. From there the eleven-stage pipeline, evidence vault and approval gate take over.
What you seeCases, approvals & evidence explains what happens next.
A deliberate limitation
Archiving is not deletion — and we say so everywhere
When you archive or mute a mention, Spy Monk changes a status field in your workspace. The article, review or video it points to is unaffected, because Spy Monk has no control over it and would not pretend otherwise.
This matters more than it sounds. Tools that blur the line between "hidden from my dashboard" and "gone from the internet" encourage people to stop looking at problems they have not actually resolved. Spy Monk keeps the two ideas apart in the interface, in the Trust Center and in the draft privacy notice, so that a quiet workspace means you have decided about everything in it — not that it has disappeared.
If something should genuinely be corrected or removed, the route is a case: evidence, a specific and lawful request, an approval, and a recorded decision from the people who actually control the content.
Availability
Workspace capabilities by status
- Normalised mentions from news, web search and YouTube sourcesAvailable nowWeb search and YouTube run when their providers are configured; the coverage table says so when they are not.
- Filter by entity, source, sentiment, risk, status; free-text searchAvailable now
- Tags, bookmarks, mark as seen, mute, archive — singly or in bulkAvailable now
- Submit a URL with safe fetching and an evidence snapshotAvailable now
- Convert one or many mentions into a caseAvailable now
- Reviews and comments from your own connected accountsPhase 2Google Business Profile and YouTube connectors come first.
- CSV export of a filtered listPhase 2
- Assign a mention to a team member; automation rules on new mentionsPhase 2
- Engagement and reach indicators per mentionPending feasibilityDepends on what each platform's API exposes and permits.
- Available now
- Available now5 items
- Phase 2
- Phase 23 items
- Pending feasibility
- Pending feasibility1 item
Questions
Workspace questions
Does archiving a mention remove the content from the internet?
No. Archiving changes only how the mention appears in your Spy Monk workspace. The original article, review, post or video is untouched. To seek a correction or removal, open a case and prepare an evidence-based request; the platform or publisher decides.
Why does the same story appear once when it was published on five sites?
Spy Monk de-duplicates by URL hash per entity, so a single page is stored once. Five genuinely different URLs carrying the same story will appear as five mentions, because each is a separate page you may need to address separately.
Can I change a sentiment the AI got wrong?
Yes. Set the sentiment on the mention and the change is saved against it. Risk level and topics remain the classifier's estimate, shown with the reason, so you can see why the mention was flagged.
Can I add something Spy Monk did not find?
Yes. Use Submit a URL. Spy Monk fetches the page through a safety-checked fetcher, stores it as a mention for the entity you choose and preserves an HTML snapshot as evidence.
Can team members see the workspace?
Yes, according to their role. Viewers read; Analysts can tag, mute, archive and open cases; Admins and Owners additionally record approvals and manage billing. Assigning a mention to a specific person is a Phase 2 feature.
Is the workspace available on mobile?
The companion app shows mentions and lets you mark them as seen and open the linked case. Bulk actions, tagging and URL submission are web-console features for now.
See your first mentions
The free audit fills the workspace with everything it could find — and lists what it could not check.
No card needed