Terms of service

These terms form an agreement between you (or the organisation you represent) and Drive Digital Media Pvt. Ltd. ("we"). [Exact registered name to be confirmed — LR-01.] By creating an account you confirm that you have authority to accept them. The Privacy notice, Acceptable use policy and Refund and cancellation policy form part of these terms.

• Spy Monk is software for auditing and monitoring accessible online sources, organising evidence and tracking cases.
• Coverage depends on the sources available to your plan and on third-party providers. Each audit states which sources were covered.
• Sentiment, topic and risk labels are automated estimates. The Reputation Health Score is a directional indicator from the sources checked; it is not a credit score and not a legal finding.
• Spy Monk does not provide legal advice and is not a law firm. Automated output is not a legal opinion.
• We do not control platforms, publishers, search engines or courts. Removal, delisting, correction or any other outcome is never guaranteed.
• Features described as "Coming in Phase 2" or "Pending feasibility" are not part of the service until we announce them as available.

• Audit and monitor only yourself, or a person or organisation you are authorised to represent.
• Follow the Acceptable use policy and applicable law, including platform terms when you submit reports. Do not use Spy Monk to identify private reviewers or sources, threaten or pressure anyone, report content in bulk, present a notice as coming from an authority it does not come from, or disclose someone's private data. Drafts that appear to do any of these are held for review and are not sent.
• Review evidence and obtain appropriate professional advice before taking legal or public action.
• Keep your sign-in methods secure and make sure team members have the right roles. You are responsible for approvals given in your account.

Plan prices, entitlements, caps and scan credits are shown before you pay. Prices are in INR and exclusive of GST; checkout shows the price, the tax and the total before you confirm. Prices shown before Drive Digital publishes final prices are illustrative and marked as such. One-time purchases do not renew; monthly and yearly plans renew automatically at the end of each period until you cancel. A plan or credit purchase activates only after the payment provider confirms payment. A manual scan reserves a credit before it runs and the credit is returned if the scan fails for a technical reason. Renewal, cancellation and refunds are covered by the Refund and cancellation policy. Consultations are separately quoted services with their own terms.

[Counsel and finance to confirm auto-renewal mechanics, credit expiry and invoicing format before launch.]

You keep ownership of evidence and notes you upload. You grant us a licence to store and process them only to provide the service to you.

Public content shown in Spy Monk belongs to its authors and publishers. We display it with its source for your review.

The Spy Monk software, design and documentation belong to us.

You may stop using Spy Monk and close your account at any time. We may suspend or close accounts that breach these terms or the Acceptable use policy, or where required by law, and will tell you why unless the law prevents it.

Spy Monk is provided with reasonable skill and care. Because results depend on third-party sources, we do not warrant that any audit or monitoring is complete.

[Limitation of liability, indemnities and consumer-law carve-outs to be drafted by counsel. Nothing in these terms limits rights that cannot be limited under the Consumer Protection Act, 2019 or other applicable law.]

These terms are governed by the laws of India. [Jurisdiction and any dispute-resolution mechanism to be confirmed by counsel.] Please contact us through the grievance page first so we can try to resolve any issue.

We will post changes here with a new version and date and give account holders reasonable notice of material changes.

We send service messages by e-mail and, where you have verified your number and opted in, WhatsApp — as described in section 13 of the Privacy notice. We do not send SMS messages or push notifications. Keep at least one verified channel for essential messages such as sign-in codes, invoices and case updates; optional messages such as alerts and scheduled reports can be switched off at any time. A message that Spy Monk hands to you to send — for example an approved draft opened in your own mail app or on an official portal — is sent by you, and Spy Monk records it as handed off, not as sent. [Counsel to confirm the essential-message list and the effect of the handoff on responsibility for third-party correspondence.]